A-Z Tool Box ______________________________
Tools For Success
Active Listening- listen and be ready to ask questions to clarify so that you understand what is communicated
Aim to be Well-Respected-instead of well-liked. Being well liked may come as a by product, yet the focus needs to be on being well respected.
Align and Re-direct-very effective when dealing with negaholics and “difficult” people who have a habit of objecting
Body Language-55 % of our communication. Body language influences how we feel and how we are perceived
Delegate-get to know others so you know what, how and when to delegate. Some will be honored, others will feel taken advantage of.
Empowering Questions-the questions we ask ourselves determine what we focus on. “What am I grateful for?” is an example of an empowering question that will guide our focus positively.
Excellence-aim to be excellent instead of perfect. Perfection is unattainable, excellence is possible.
Platinum Rule-Treat others the way they want to be treated
Pleasure and Pain-find out what makes people do what they do
Positive Words-the words create positive emotions and increase the odds of others using the same words
Seek First to Understand, then to be Understood (Covey)-take the time to listen before making your point(s)
Speak Their Language-take the time to communicate with others in a way that they can understand. Perhaps there is no need to use fancy words or abbreviations.
Starter Phrases- Assertive phrases that can be used to create win/win outcomes
Zip it-say nothing. If traffic was bad coming to work, there is no need to say it. It sets the tone for everyone else.
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